Reduce Admin
For commissioners and commissioning support

Increase commissioning capacity without increasing administrative burden.

We help care commissioners and commissioning-support organisations reduce repetitive case, review, reporting and governance administration.

CHC and FNC teams, care commissioners, independent commissioning support, case and care management, assessment and review providers, and outsourced commissioning functions.

20 minutes. No obligation. If we do not see a meaningful opportunity, we will tell you.

Sound familiar

The backlog is rarely a shortage of professional judgement.

It is usually the work around the judgement: assembling evidence, chasing providers, checking completeness, formatting submissions, tracking what is outstanding and re-checking cases that came back.

Qualified assessors and case managers end up spending a material share of the week on work that does not need their qualification.

Case and review administration

  • Assessment administration
  • Review workflows
  • Case information gathering
  • Case ownership and handoffs

Evidence and quality

  • Evidence completeness
  • Outstanding actions
  • Rework after send-backs
  • Inconsistent documentation

Providers and reporting

  • Provider communication
  • Chasing information
  • Reporting
  • Data across multiple systems
What changes

More capacity for professional judgement.

More consistent workflows

The same steps, in the same order, whoever is holding the case.

Better visibility

A live position on what is outstanding, rather than a spreadsheet that stopped being accurate a fortnight ago.

Less chasing

Automated follow-up on missing information, with escalation when it does not arrive.

Faster processing

Less time between a case arriving and a decision being ready to make.

Clearer evidence

Assembled, cited and consistent, so fewer submissions come back for rework.

The principle

The agent assembles the evidence. The professional makes the decision. That boundary is designed in, not bolted on.

Governance

Statutory decisions stay with statutory decision makers.

Commissioning decisions carry legal weight and are open to challenge. Nothing we build makes an eligibility determination, and we will not claim otherwise.

Evidence assembly, not determination

The agent gathers, checks and cites. The assessor or panel decides.

Automated decision rules

The Data (Use and Access) Act 2025 sets requirements for solely automated decisions with significant effects. A designed-in human decision point keeps most workflows outside that category.

Auditability

Every step logged and evidenced, which matters when a decision is questioned months later.

Controller and processor chain

Documented properly where an ICB, a provider and a supplier all sit in the same data flow.

DSPT support

We provide the supplier evidence your submission needs. We do not claim DSPT compliance on your behalf.

Cyber Essentials

Certified against the UK Government-backed scheme for baseline security controls.

If reviews are going out late, the constraint is rarely clinical.

We will look at where the time actually goes between a case arriving and a decision being ready, and tell you whether there is a meaningful opportunity.

If we do not find a meaningful opportunity, we will tell you.