Practical AI and automation for service-based businesses — emails and customer requests answered, your CRM updated and jobs created automatically, built on the systems you already run.
Field service, trades, installation and maintenance, logistics, cleaning and facilities, hire and rental, professional services — any business that runs on enquiries, quotes, jobs and invoices.
20 minutes. No obligation. If we do not see a meaningful opportunity, we will tell you.
Every new customer, contract or site brings more enquiries to answer, more quotes to type, more jobs to schedule, more records to update and more invoices to chase. The work scales. So does the admin behind it, usually faster.
The people absorbing it are rarely administrators. They are owners, operations managers and dispatchers — the most expensive and least replaceable capacity in the business.
Answering the same fifteen customer questions at 10pm and typing quotes instead of winning the next job.
Rekeying the same job details into the job system, the CRM and the spreadsheet — every single time.
Waiting on job sheets, confirmations and updates that should have arrived automatically before the day started.
Not everything on this list is worth automating in your organisation. The audit works out which ones are.
Human judgement stays human. Repetition does not have to.
We do not start with a tool. We start with the work.
A free audit of where your team spends time chasing, checking, copying and reporting.
We quantify time, operational cost, governance dependency and capacity impact, then recommend a first project.
One high-value workflow, built and implemented, with the success measure agreed before we start.
Continuous identification, implementation, optimisation and governance support.
No rip-and-replace and no proprietary platform. We build inside the tools you already run — BigChange, Microsoft 365, Power Automate — and hand everything over documented, tested and yours.
AI drafts, routes and flags. Decisions that need judgement stay with your team.
Built inside BigChange, Microsoft 365 and Power Automate where possible, with REST API, webhook and custom Python or Java integrations where needed.
Logging and audit trails so actions can be evidenced rather than remembered.
Certified against the UK Government-backed scheme for baseline security controls.
Annual hours recovered by automating job briefings, driver communications and tracker updates — with exceptions still routed to the dispatcher.
Read the case studyAutomated briefings, notifications and record updates replaced a coordination sequence that ran manually for every single job, giving the office a live view of the day instead of a spreadsheet that was always behind.
We will help you find it, measure it and decide whether it is worth removing. Twenty minutes, no preparation, no obligation.
If we do not find a meaningful opportunity, we will tell you.
